Contact Us!

1. Is it safe to use my credit card on-line?
2. What if a product is sold out?
3. Can I send Jayhawk Spirit an e-mail?
4. Need to make a return or an exchange?
5. Will I get a receipt with a confirmation after I've placed my order?
6. What are my payment options?
7. How do I know what size clothes to order?
8. How do I learn more about Jayhawk Spirit?

Is it safe to use my credit card on-line?

Absolutely. All transactions are completed on a secure server. This secure server encrypts your personal information to make on-line credit card usage as reliable and safe as it is in a normal business environment. For more info., check out our Jayhawk Spirit safe and sound on-line shopping guarantee.

What if a product is sold out?

At Jayhawk Spirit, we attempt to ensure that only available products can be added to your on-line shopping cart. Nevertheless, some products may become unavailable shortly after your order has been placed. When this happens, you will be notified via e-mail that your product is on backorder; therefore, it is important that you include a valid e-mail when ordering.

Can I send Jayhawk Spirit an email?

E-Mail us at : jayhawkspirit@aol.com

Need to make a return or exchange?

We accept any return for any reason as long as the gear is in its original condition and is returned within 30 days of purchase with a receipt. Check out our returns and exchanges section for more specific information about returns.

Will I get a receipt with a confirmation after I've placed my order?

After your order is processed and shipped you'll get a confirmation e-mail that will provide info. on your order, including item description(s), quantity, and date shipped, along with a handy tracking number.

What are my payment choices? When will you charge my credit card?

We are happy to accept MasterCard, Visa and Discover, and American Express. Sorry, we don't accept C.O.D. orders. We'll go ahead and charge your credit card once your order is shipped.

How do I know what size of clothes to order?

Jayhawk Spirit carries a lot of items from many different brands and manufacturers. Because of this, sizes may vary a bit. That means a size Medium from one brand might fit slightly differently than a size Medium from another brand. In general, most of our clothes have a casual, non-tailored fit, so if you order your usual size you should be okay. See our size scale for more info. Of course, if you need to exchange an item for a different size, you can. See our return policy for more information.

SHIPPING FAQ

1. Where do I ship my returned items for refund or exchange?
2. How can I check the status of my order?
3. What is a back-order?
4. How will my order be shipped? Can I get express shipping? How much does it cost?

Where do I ship my returned items for refund or exchange?

To send back merchandise for a return or exchange, please package it securely and ship it to Jayhawk Spirit.

What is a back-order?

When you order an item and it's out of stock, we'll ship it to you as soon as possible. We won't bill your credit card until after we ship the item and we won't ding you with additional charges for shipping back-ordered items separately.

How will my order be shipped? Can I get express shipping? How much does it cost?

Our goal is to have the order shipped from our warehouses within 48 hours of receiving your order. Weekends, holidays and unusually high order volume periods can sometimes put a kink in the shipping process and cause slight delays. When you order an item and it's out of stock/back-ordered, we'll ship it to you as soon as possible. Rest assured that we won't bill your credit card until after we ship the item. We'll go ahead and e-mail a tracking number to you once your order has been shipped. Check our shipping section for more information.

When will my products be shipped?

Most of our customers use UPS Ground service. The table below applies to the time your order was placed at the store from which you are ordering. Orders being shipped within the state are generally delivered on the day following the shipment, based on the shipping schedule below.

Please note that Jayhawk Spirit is not responsible for shipments that do not arrive as specified due to inclement weather or other related issues. If you choose Next Day Air, and the carrier is unable to ship on schedule, you will still be charged for Next Day Air service. We apologize for the inconvenience.

We are organized around Central Standard Time, however our order forms are created in Pacific Standard Time.

Methods of shipment (next day air, 2nd day air, etc.) from the day that the item is shipped are based on the chart above. For example, if you place an order on Friday at 12:10 PM and request "NEXT DAY AIR", the package will be shipped "NEXT DAY AIR" on Monday. Therefore you should receive the item on Tuesday. If you have any questions about your order, please see the "Contact Us!" section in the store you are ordering from.

RETURNS & EXCHANGES

Our return policy is easy

Within 30 days of receipt of your order, you may return or exchange any item in its original condition to the same address it was shipped from and we will replace it or reimburse you in the same form as your original payment.

Return process at-a-glance

So you're not thrilled with your order? Whatever the reason, whether you were sent the wrong product, or you ended up with a defective item, simply return the item(s) within 30 days and we will exchange or refund your credit card. Just enclose the item(s) in a secure package and send with your receipt. For your protection, please use UPS, Insured Parcel Post or Federal Express for shipment.

We won't make you pay for our mistakes

If by no fault of your own, you received an item that was either defective or shipped to you by mistake we'll reimburse you if you return the item(s) to us within 30 days. Not only will we fix the problem, but we'll credit you for the cost of the return shipping. All you need to do is include your shipping receipt with your returned merchandise.

Nobody's perfect

If you ordered an item by mistake and realized that it just won't do, you pay for return shipping. Once the store from which it was shipped receives your returned item(s), you will be shipped an exchange item or - if you prefer - your card will be reimbursed for the price of the item and sales tax (if any), but not for any shipping costs.

SHIPPING

Take a look at the charts below to decide on how you'd like us to ship your new gear. Note that the price you are charged depends on the amount you purchased.

TAX ISSUES

You will find the Jayhawk Spirit store in Lawrence, Kansas. Jayhawk Spirit is required to collect taxes on shipments sent to states where Jayhawk Spirit has either an office or employee. Therefore, we will only charge sales tax for orders from the state of Kansas.

SAFE & SOUND ON-LINE SHOPPING GUARANTEE

Our shopping guarantee backs every credit card purchase that you make at Jayhawk Spirit. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Jayhawk Spirit.

Safe & sound

Jayhawk Spirit uses SSL secure server software, which is the industry standard that is used by the largest e-commerce sites on the web. The software encrypts all of your personal information, including your credit card number, name, address, phone number, and all other personal information so that it cannot be read as the information travels over the Internet. So what's the bottom line you ask? The encryption of your credit card information is processed through secure measures so your personal information is not accessible to any hackers - therefore your purchases are safe and secure. We'd even go so far as to say that it's safer to submit your credit card information on our web site than it is to let a vendor run your information manually or give your information over the phone.

Why we're confident in our shopping guarantee:

We're confident in our on-line shopping guarantee because according to the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 in fraudulent charges. If your bank does hold you liable for any of this $50, Jayhawk Spirit will pay for the liability charges, up to $50. Jayhawk Spirit will only pay for this liability if the unauthorized use occurred through no fault of your own or no fault of a family member sharing your credit card while using the secure server at Jayhawk Spirit. In the event of unauthorized use of your credit card, please notify your credit card company immediately in accordance with its rules and procedures.

SIZE SCALES

Not sure what size you should order? Check our size charts below for more information.

Children's Sizes:
Infant sizes: 6mo, 12mo, 18mo, 24mo
Toddler Sizes: 2T, 3T, 4T, 5/6T
Youth Sizes: Extra Zmall 2/4, Small 6/8, Medium 10/12, Large 14/16, Extra Large 18/20

ON-LINE SHOPPING GUIDED TOUR

Search
Let's say you're on a mission to find a jersey for your big bro. Enter a keyword (such as "Tigers ") in the search box. We'll give you a list of all products that match your search words.

Know it before you buy it
No matter where you are on our team store website, if you click on the name of a particular product, you'll get a page that gives you more product info:

• Product picture
• Product description
• Price

Using your shopping cart

When you have found an item you would like to buy, simply click on the Add to Shopping Cart button and you will add the item to your Shopping Cart. Just as in a physical store, your Shopping Cart holds items until you are ready to check out. You will not be charged for any items until we actually ship them to you. During the shopping tour, you'll be able to:

• Proceed to checkout
• Keep shopping
• Delete or save items for later

You can always get back to your cart by clicking the shopping cart icon found at the top of the page.

Buy it

As soon as you hit the Proceed to Checkout button, you will begin the checkout process. We'll walk you through the steps necessary to complete your order, and give you the opportunity to choose from a variety of shipping options. Don't worry, you haven't finalized your order till you click the Place Your Order button that appears at the very end of the purchase process. Also, remember that we never charge your credit card until your order ships.

That's it
We will send you a confirmation e-mail as soon we ship your order. See our shipping section for more information.